Property Management Service Guarantee
At Ray White Narangba, we understand that property management is a specialist field with significant legal responsibilities. That’s why entrusting your investment to a professional, experienced team is more crucial than ever.
We are committed to exceeding your expectations across every aspect of property management. Our systems, processes, and people are constantly refined to ensure we deliver service that leads the industry.
Our goal is to provide you with the highest level of service throughout the management of your property, ensuring a smooth letting process and a positive, professional working relationship.
As part of this commitment, we proudly guarantee to carry out the following activities in the letting and management of your property:
Our Service Commitments
Immediate Listing
Your property will be added to our rental list as soon as we receive your instruction to lease it, or upon receiving notice to vacate from a current tenant.
Professional Marketing
A high-quality property advertisement will be made available to prospective tenants.
Your property will be listed on our website: www.rwn.com
A Ray White signboard will be installed at your property, where authorised.
Active Tenant Sourcing
We will access our database of prospective tenants and arrange viewings for those interested in properties within your price range and location.
Transparent Communication
You will receive regular updates during the pre-lease period, including feedback from prospective tenants.
Application Presentation
All tenancy applications will be presented to you for consideration, if that is your preference.
Tenant Screening
Comprehensive reference checks will be conducted on all applicants, as permitted by law, to ensure reliable tenants are selected.
Routine Inspections
We will carry out regular internal and external inspections, providing detailed reports after each one.
Maintenance Management
All maintenance issues will be attended to promptly, in line with your Management Agreement. We’ll also recommend any proactive maintenance to protect your property’s long-term value.
Arrears Control
Daily checks will be conducted for rental arrears, with immediate follow-up and action taken in accordance with the Residential Tenancies Act.
Our Guarantee to You
Should we fail to meet any of the commitments listed above, we encourage you to notify us in writing so that we can promptly address and rectify the issue.