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Tenant Advice

Our Property Management team at Ray White Narangba have collectively many years experience in providing rental assistance and matching up our Tenants with the perfect property that most suits their needs.
We understand that the process of selecting potential rental properties and all of the required paperwork can seem daunting at first – this is where we come in. Ray White Narangba prides itself on providing exceptional property management services and can assist and guide you through the process from start to finish.

Ray White Narangba is available at anytime for advice and assistance. The things to remember when applying for or currently renting a property may seem large, however we have listed the most requested information below to give you some advice in the key areas of renting a property:


  • Once you have found the home it is essential that each person over 18 years of age, who wishes to reside in the property complete an application form in full.
  • Should you require assistance with completing the form, we would be more than happy to help. Don’t forget to sign the application form as we need this when we send away for rental references from other Agents.
  • You will be notified of the result of your application once a decision is made and we have confirmed the Landlords instructions.
  • Upon approval, all parties will need to come into the office within 24 hours to sign the tenancy agreement. The full bond and the first two weeks rent will also be payable in full at this time.
  • Sorry but we do not accept bond transfers or cheques (inc bank cheques, personal cheques or company cheques).


  • Keys to the property can be collected anytime from 9am on the lease start date.
  • Should you have locked yourself please contact the Property Management office for assistance.
  • After hours, our recommended locksmith can be contacted at your expense (ABC Locksmiths 3205 4925 or 0411 704 820).

Electricity, Gas and Telephone
It is your responsibility to have all services at the property placed in your name and to arrange a final meter reading prior to vacating.

Condition Report
This is a very important form when you are moving into a rental property. It must be filled out by both the Tenant and Agent to ensure both parties agree to the condition of the property. Please return the completed condition report to us within 3 business days of moving in. At the time of vacating, you will be required to complete an exit condition report that will compare with the entry condition report.

Only the people originally included on your application and approved by the Owner are allowed to reside at the property permanently. If a new Tenant wishes to replace an existing Tenant, please ensure our office is informed in order to approve the new application and complete the RTA paperwork. Please contact your Property Manager for more information.

Paying Rent and Office Hours

  • Our office is open weekdays 8:30am – 5:00pm and Saturdays 9:00am – 2:00pm. Should you wish to see your Property Manager, please contact our office to make an appointment time that is suitable for both parties.
  • We have several options to pay rent, however we do not accept cash at our office for security reasons. Please discuss the alternate payment options with your Property Manager. Rent is payable in advance and should reach our office on or before the due date. Please ask our staff how to arrange a direct debit payment method or internet transfer.

Repairs Request
We ask that you report any matters requiring repairs or requests immediately to avoid the risk of injury to yourself, visitors or damage to the rented property.
All repairs are required to be reported in writing. Or by using our Maintenance Manager App by searching for “Tenant Maintenance Reporting” App from the Google Play Store or the Apple App Store and download for FREE.
If your emergency is after hours and you are not able to contact the office, please refer to the emergency contact details in the lease agreement.

As stated in your Tenancy Agreement, you will be responsible for payment of all water usage at the property if the property is water efficient. If your property is not water efficient you will only be responsible for payment of excess water usage.

Please be aware that the Lessor’s property insurance does not cover your personal belongings and it is in your interest to obtain contents insurance in case of damage or theft. Ray White Insurances offer a policy suitable for Tenants. Contact your Property Manager for further information.

Pictures and Photos
Please do not use Blu-Tack or sticky type substances to hang or place pictures on the wall as removal of these items usually causes damage to the walls. If no picture hooks are in the premises please contact us to arrange for approval by the Lessor.

Unless a pet is specifically approved on your lease, pets will not be allowed at the property without prior approval. Please note that in unit complexes the Body Corporate By-Laws do not allow pets.

As stated in your Tenancy Agreement, you are responsible for the lawns and gardens unless specified beforehand. This means watering, weeding, trimming and mowing. Seek advice from your Property Manager before removing any plants or pruning large bushes/trees. We are happy to recommend a garden maintenance tradesperson if you would like to accept responsibility for costs.

Routine Inspections
We carry out routine inspections on all our properties every three (3) months and will advise you in writing prior to the inspection date. This is always a good opportunity to point out any concerns you may have.  If you are not present, we will access the property with our spare keys.

Property For Sale
If during your tenancy the property goes up for sale, you will be advised accordingly. If you are under a fixed term lease, you may remain in the property for the term of the lease. If you are on a periodic tenancy (month to month), the Lessor must give you four (4) weeks notice to vacate the property once the property has been sold. Contact your Property Manager for further information.

For further advice we recommend contacting the below tenancy services and authorities.

Residential Tenancies Authority (RTA)

Phone: 1300 366 311

Tenant Advice and Advocacy Services Queensland (TAASQ)

Phone: (07) 5428 6011