Our Guarantee

Our Commitment to You

At Ray White Narangba, the guiding question behind every decision we make is simple:
“What is best for our clients?”

This question sits at the heart of our culture. It shapes how we approach every interaction, strategy, and sale. Our commitment to innovation, integrity, and performance ensures we always act in your best interests and pursue the best possible result on your behalf.

We don’t see our clients as just transactions. We’re here to build lasting relationships—just like the ones you have with your trusted doctor, solicitor, or financial advisor. We aim to be your go-to real estate partner, not just for one sale, but for every stage of your property journey.

Our Sales Service Guarantee

Selling your property is a significant decision, and we take that responsibility seriously. Our goal is to deliver an exceptional level of service that makes the sales process smooth, transparent, and rewarding. To support this promise, we proudly offer our Sales Service Guarantee:

We guarantee to:

• Personally contact all qualified buyers from our database who are seeking property in your price range and location.
• Install a professionally branded and internationally recognised Ray White signboard on your property.
• Organise high-quality photography and ensure your property features in our office display window in full colour.
• List your property on www.raywhite.com and other key online real estate platforms for maximum digital exposure.
• Provide regular progress updates and feedback from all inspections and enquiries.
• Promote your property through our national referral network, including to potential interstate buyers.
• Supply you with advertising performance reports throughout the campaign.
• Present all offers received from prospective buyers promptly and transparently.
• Follow up every open home and private inspection with a call to you within 24 hours to share feedback and insights.

Our Promise of Accountability

If we fail to deliver on any of the commitments outlined above, we encourage you to submit your concerns to us in writing. If your complaint is not addressed and resolved within 14 days, you will have the right to cancel our agency agreement—no questions asked.

At Ray White Narangba, your success is our success.
We are committed to working tirelessly on your behalf, keeping you informed, and ensuring you feel confident and supported every step of the way.